Privacy policy
Last updated November 9, 2026
ShowReady is a product of Ignyte Technologies ("we"). This policy explains what we collect, why, and what you can do about it.
Two kinds of information
When a production company uses ShowReady, it decides what goes in, about its own staff, crew, clients and presenters. We hold that information on the company's behalf and act on its instructions. If you're a technician, client or presenter, please contact the company you work with first. For everything else, such as visitors to this website and the companies that sign up, we decide how the information is used, as described here.
What we collect
- Accounts: name, email address, phone number, profile picture, and sign-in security details. Passwords are stored only as secure hashes.
- What companies enter: events, clients, quotes, contracts, invoices, gear, schedules, files, and crew details such as availability, pay rates, emergency contacts and travel information.
- Presenters: the name given and the files uploaded.
- Billing: plan and subscription status. Card numbers go straight to Stripe and never reach us.
- Contact form: your name, email address, company and message.
- Website chat: your questions are sent to our AI provider to be answered. We don't keep the conversation. To limit misuse we keep a daily count against a scrambled version of your network address, which can't be turned back into the address and is deleted within a week.
- Technical: server logs and activity records, used for security and to fix problems.
How we use it
To run the service, keep it secure, send messages it needs to send such as invitations, call sheets and alerts, answer you when you contact us, and bill for subscriptions. We don't sell personal information, and we don't use it for advertising.
Companies that help us
We use these providers only to run the service: Vercel (hosting), Supabase (database and file storage), Stripe (payments), Postmark (email), Twilio (text messages, when switched on), Anthropic (website chat), and Cloudflare (checking that uploads come from a person). Companies that use flight lookup or shipping features also send those details to the providers of those services.
Cookies
We only use cookies needed to make the service work: keeping you signed in, remembering a paired room computer, and remembering an event code while you upload. We don't use advertising or tracking cookies.
ShowReady staff
If a company needs help, our staff can step into its account for a limited time. Each visit is logged, and staff can't see billing details or crew pay.
How long we keep it
We keep company information while the account is open. After an account closes we delete it within a reasonable time, unless we need to keep something by law. Backups age out on their own schedule.
Security
Each company's records are separated at the database level, office accounts use two-step sign-in, and information is encrypted in transit. No system is perfectly secure, and if a breach affects you we'll tell you as the law requires.
Your choices
You can ask us to show you, correct or delete your information. Some places, including California, give you these rights by law, and we honor them for everyone. Information a company entered about you is handled through that company. We won't treat you differently for asking.
Children
ShowReady is for businesses and isn't meant for anyone under 16.
Changes
If we change this policy in a way that matters, we'll update the date above and tell account owners.
Contact us
Use the contact form.